Logos
Please upload according to the reccomended size, the system only supports exact size.
(images that are larger or smaller by 1 pixel cannot be uploaded successfully)
Google Authenticator (GA)
Signature Name refers to the brand name that is visible on your user's GA when they bind with your Exchange as a 2FA option.
SMS/ Email Signature
Signature Name refers to the brand name that is visible to your user when they receive a SMS or Email from you.
Registration Method Configuration
Allows you to enable or disable registartion method for the various languages.
Login & Register
Allows you to control the visibility of certain functions.
PC Default Language
The default language when a user visits your exchange
App Default Language
The default language when a user opens your App
Color of Change
The colour of the K Line, which you may adjust for a brighter or darker hue.
K Line Setting
The K Line Scale allows you to control the option your users can choose from the Exchange
Fiat Currency Accuracy Setting
Allows you to configure the number of decimal points supported for the respective currency
API Doc - Jump Link Configuration
The system has a set of Open API which you and your users could use.
In the event where you have arranged a set of API, select the second option and key in the respective API url.
Once saved, the system will showcase the selected API choice on the footer as well as on the User Profile.
PC Customer-Service Plug-in
This is where you can configure live chat plugins.
We recommend you using Zendesk | https://www.zendesk.com/
Step 1: Locate PC Customer-Service Plugin, select 'modify'
Public Management > Site Configuration > Public Configuration
Step 2: Paste the script-code and select 'Save'
This code can be retrieved from your 3rd Party live support chat backend system
Once saved successfully, you will see a blue pop-up
Located on the top-right hand corner of the page
Step 3: Click on the 'Update button'
Located on the top-right hand corner of the page
Once update is complete, you will see a blue pop-up
Located on the top-right hand corner of the page
The set up has been completed. Kindly check your exchange to ensure that the live chat has been installed.
Possible problems that may occur: The code is right but I am not able to see the live-chat on my exchange.
I have checked and confirm that my settings from the service provider is correct
Enabled offline enquiry or has at least 1 support staff online
The domain I am currently using is in the allow list
Note: Should the problem still persist, kindly contact ChainUp for help.