Function introduction:

All records of appeal management come from appeal records triggered by OTC exchanges. The administrator can handle off-site appeals on this page.

Instructions

• Search function: support querying off-site appeal orders by off-site currency, user information, order ID, time.

• Data list: Query the off-site appeal data in the data list in reverse chronological order.

• Chat information-View: The administrator can view the OTC transaction order chat information to facilitate the processing of OTC appeals.

• Operation-Reply: The administrator in the appeal record can participate in the off-site chat between the merchant and the user.

• Appeal Handling: Clicking “Appeal Handling” will display the appeal handling pop-up window.

Instruction

• First choose to determine the payment result: the house has been paid & the buyer has not paid.

• If the buyer has paid (the buyer can provide proof of payment): the order status can choose whether the buyer wins or does not count; when the buyer does not pay (the buyer cannot provide proof of payment), the order status can choose the seller to appeal or not to win.

• Remarks on processing results: When the administrator completes the appeal, he or she needs to fill in the remarks. If the remarks are not filled in, they cannot be submitted for processing. Users can view the off-site chat records after the remarks are submitted.

• Upload Attachment: This function is mainly used by the claimant to provide favorable appeal information, which can be displayed in the dialog box of uploading the content of the off-site appeal.