There is 2 parts to this document on how you could add livechat, Website PC and Application (iOS, Android).

Website, PC

We recommend you using Zendesk | https://www.zendesk.com/
We recommend you using uDesk | https://m.udesk.cn/

Step 1: Locate PC Customer-Service Plugin, select 'modify'

Public Management > Site Configuration > Public Configuration

Step 2: Paste the script-code and select 'Save'

This code can be retrieved from your 3rd Party live support chat backend system

Once saved successfully, you will see a blue pop-up

Located on the top-right hand corner of the page

\

Step 3: Click on the 'Update button'

Located on the top-right hand corner of the page

Once update is complete, you will see a blue pop-up

Located on the top-right hand corner of the page

The set up has been completed. Kindly check your exchange to ensure that the live chat has been installed.

Possible problems that may occur:
The code is right but I am not able to see the live-chat on my exchange.

• I have checked and confirm that my settings from the service provider is correct

  • Enabled offline enquiry or has at least 1 support staff online

  • The domain I am currently using is in the allow list

Note: Should the problem still persist, kindly contact ChainUp for help.

Application (iOS, Android)

Step 1 : Add KV

Step 2: Add Functional Group

Materials you will need:

• URL of the live chat from the 3rd Party service provider

Step 1: Add KV

Public Management > Common Configuration > KV

  1. Search for key: online_service_url

  2. Select edit button

  3. Paste the 'live chat url' you retrieve from the 3rd party provider into Configuration Values fill and save

  4. Select Publish and Launch button

  5. Click on UPDATE (top right hand corner)

Step 2: Add Functional Group

Public Management > App Management > Homepage

  1. Select Add button

  2. Select URL for Access Path Type

  3. Paste the 'live chat url' you retrieve from the 3rd party provider into Access Path fill and save

  4. Click on UPDATE (top right hand corner)

Relaunch application and check.

Your livechat should now be accessibly in 2 locations:

  1. Functional Group on the Homepage (left image)

  2. Online Service in your Profile (right image)

Remarks: The term 'online services' can be edited through the language pack
click here to find out more on how to make amendments to language pack