There is 2 parts to this document on how you could add livechat, Website PC and Application (iOS, Android).
Website, PC
We recommend you using Zendesk | https://www.zendesk.com/
We recommend you using uDesk | https://m.udesk.cn/
Step 1: Locate PC Customer-Service Plugin, select 'modify'
Public Management > Site Configuration > Public Configuration
Step 2: Paste the script-code and select 'Save'
This code can be retrieved from your 3rd Party live support chat backend system
Once saved successfully, you will see a blue pop-up
Located on the top-right hand corner of the page
Step 3: Click on the 'Update button'
Located on the top-right hand corner of the page
Once update is complete, you will see a blue pop-up
Located on the top-right hand corner of the page
The set up has been completed. Kindly check your exchange to ensure that the live chat has been installed.
Possible problems that may occur:
The code is right but I am not able to see the live-chat on my exchange.
I have checked and confirm that my settings from the service provider is correct
Enabled offline enquiry or has at least 1 support staff online
The domain I am currently using is in the allow list
Note: Should the problem still persist, kindly refer to this article to adjust the code and ccontact ChainUp for help if it still does not work after the code has been adjusted.
Application (iOS, Android)
Step 1 : Add KV
Step 2: Add Functional Group
Materials you will need:
- URL of the live chat from the 3rd Party service provider
Step 1: Add KV
Public Management > Common Configuration > KV
1. Search for key: online_service_url
2. Select edit button
3. Paste the 'live chat url' you retrieve from the 3rd party provider into Configuration Values fill and save
4. Select Publish and Launch button
5. Click on UPDATE (top right hand corner)
Step 2: Add Functional Group
Public Management > App Management > Homepage
1. Select Add button
2. Select URL for Access Path Type
3. Paste the 'live chat url' you retrieve from the 3rd party provider into Access Path fill and save
4. Click on UPDATE (top right hand corner)
Relaunch application and check.
Your livechat should now be accessibly in 2 locations:
1. Functional Group on the Homepage (left image)
2. Online Service in your Profile (right image)
Remarks: The term 'online services' can be edited through the language pack
click here to find out more on how to make amendments to language pack