There is 2 parts to this document on how you could add livechat, Website PC and Application (iOS, Android).

Website, PC

We recommend you using Zendesk | https://www.zendesk.com/
We recommend you using uDesk | https://m.udesk.cn/

Step 1: Locate PC Customer-Service Plugin, select 'modify'

Public Management > Site Configuration > Public Configuration

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Step 2: Paste the script-code and select 'Save'

This code can be retrieved from your 3rd Party live support chat backend system

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Once saved successfully, you will see a blue pop-up

Located on the top-right hand corner of the page

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Step 3: Click on the 'Update button'

Located on the top-right hand corner of the page

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Once update is complete, you will see a blue pop-up

Located on the top-right hand corner of the page

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The set up has been completed. Kindly check your exchange to ensure that the live chat has been installed.

Possible problems that may occur:
The code is right but I am not able to see the live-chat on my exchange.

•  

  I have checked and confirm that my settings from the service provider is correct

  • Enabled offline enquiry or has at least 1 support staff online

  • The domain I am currently using is in the allow list

Note: Should the problem still persist, kindly contact ChainUp for help.

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Application (iOS, Android)

Step 1 : Add KV

Step 2: Add Functional Group

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•  URL of the live chat from the 3rd Party service provider

Step 1: Add KV

Public Management > Common Configuration > KV

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