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Public Management > Site Configuration > Public Configuration
Step 2: Paste the script-code and select 'Save'
This code can be retrieved from your 3rd Party live support chat backend system
Once saved successfully, you will see a blue pop-up
Located on the top-right hand corner of the page
\
Step 3: Click on the 'Update button'
Located on the top-right hand corner of the page
Once update is complete, you will see a blue pop-up
Located on the top-right hand corner of the page
The set up has been completed. Kindly check your exchange to ensure that the live chat has been installed.
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Note: Should the problem still persist, kindly contact refer to this article to adjust the code and ccontact ChainUp for help if it still does not work after the code has been adjusted.
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Application (iOS, Android)
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1. Search for key: online_service_url
2. Select edit button
3. Paste the 'live chat url' you retrieve from the 3rd party provider into Configuration Values fill and save
4. Select Publish and Launch button
5. Click on UPDATE (top right hand corner)
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Public Management > App Management > Homepage
1. Select Add button
2. Select URL for Access Path Type
3. Paste the 'live chat url' you retrieve from the 3rd party provider into Access Path fill and save
4. Click on UPDATE (top right hand corner)
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Remarks: The term 'online services' can be edited through the language pack
click here to find out more on how to make amendments to language pack
