Website, PC

Application (iOS, Android)

Step 1 : Add KV

Step 2: Add Functional Group

Materials you will need:

• URL of the live chat from the 3rd Party service provider

Step 1: Add KV

Public Management > Common Configuration > KV

  1. Search for key: online_service_url

  2. Select edit button

  3. Paste the 'live chat url' you retrieve from the 3rd party provider into Configuration Values fill and save

  4. Select Publish and Launch button

  5. Click on UPDATE (top right hand corner)

Step 2: Add Functional Group

Public Management > App Management > Homepage

  1. Select Add button

  2. Select URL for Access Path Type

  3. Paste the 'live chat url' you retrieve from the 3rd party provider into Access Path fill and save

  4. Click on UPDATE (top right hand corner)

Relaunch application and check.

Your livechat should now be accessibly in 2 locations:

  1. Functional Group on the Homepage (left image)

  2. Online Service in your Profile (right image)

Remarks: The term 'online services' can be edited through the language pack
click here to find out more on how to make amendments to language pack