Website, PC

Application (iOS, Android)

Step 1 : Add KV

Step 2: Add Functional Group

Materials you will need:

• URL of the live chat from the 3rd Party service provider

Step 1: Add KV

Public Management > Common Configuration > KV

  1. Search for key: online_service_url

  2. Select edit button

  3. Paste the 'live chat url' you retrieve from the 3rd party provider into Configuration Values fill and save

  4. Select Publish and Launch button

  5. Click on UPDATE (top right hand corner)

Step 2: Add Functional Group

Public Management > App Management > Homepage

  1. Select Add button

  2. Select URL for Access Path Type

  3. Paste the 'live chat url' you retrieve from the 3rd party provider into Access Path fill and save